Route

What is Route? 

Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues. You can download route in the Apple App Store or Google Play Store.

What info do you gather and how do you use my data? Route uses delivery and order information to provide as much detail as possible about your order. To do this, Route parses your emails to collect order information such as tracking numbers, carrier names, and product info. We employ multiple layers of security to protect and secure customer data. 

How do I report an order issue to get a replacement or refund? https://claims.route.com/ Note: Route only refunds the cost of the item(s) alone. Shipping costs, taxes, and the Route premium are not included. We also do not pay custom/duty fees.

Why do I need Route Package Protection? Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Route and the merchant 



For cart totals under $100 USD, Route is only $0.98 USD. For carts over $100 USD, Route is calculated from 1.5%-5% of the cart total based on several factors (for example, if an order was $150 USD, then Route could be $2.25 USD)

Pretty Little Pistol Boutique is NOT responsible for any lost, stolen or damaged packages once delivered. Customers are offered Route Package Protection and have the choice to insure their packages that way. If Route is not purchased at checkout, the package will not be insured.